- Submitting a complaint
Via the complaint form below. Once the complaint has been submitted, the complainant will receive an acknowledgment of receipt within five working days. - Complaint assessment
The Product Manager will assess whether the complaint is justified. If the complaint falls outside the scope of MPS, it will be rejected, and the complainant will be informed of this within five working days after the assessment. In the case of rejection, the complainant will receive an explanation. Justified complaints will be further investigated. - Investigation and measures
The cause and extent of the complaint will be investigated and analysed. Corrective and preventive measures will be drawn up and submitted to the Management Team (MT) for approval. Handling will preferably take place within fourteen days; in case of delays, the complainant will be informed no later than ten days after receipt. - Feedback and registration
The complainant will be informed of the outcome within six weeks. All complaints and the measures taken are recorded in the complaints registration. If the complainant is dissatisfied with the outcome of the complaint, an appeal can be filed. - Appeal handling
The Board of Experts acts as the Arbitration Committee in disputes regarding complaint handling.
Over 30 years ago, my journey at MPS began after I saw an advertisement in the newspaper. After the birth of my daughter, I was looking to return to work and joined the data entry department. At the time, all data was still entered manually from paper forms. Since then, I have seen the organisation grow and change, and I have grown along with it.Today, I work in the Service & Support department. No two days are the same: one day I help a customer with questions about record-keeping, the next I help them understand requirements from the auction or the UO. It is precisely this variety and the personal contact with customers that make my work interesting every day.
One period that has always stayed with me is the COVID-19 pandemic. At first, many of my conversations with customers were difficult and filled with uncertainty. When sales of flowers and plants unexpectedly picked up strongly, the mood changed completely. The conversations became increasingly positive, and you could really feel the sense of connection within the sector. That made a big impression on me.
What I am most proud of is that MPS has played an important role in the ornamental horticulture sector for more than 30 years and that I have been able to experience that development first-hand. From paper forms to a modern digital record-keeping environment: an incredible amount has changed. At the same time, there has always been room to develop yourself. For me, together with the contact with customers and finding solutions, that is why I still enjoy working at MPS so much after all these years.
In 2008, I joined MPS through a recruitment agency as a secretary. I then held various positions within MPS and MPS-ECAS, including roles in the Service & Support team and as a planner. In 2018, I left the organisation for a while, but in 2023 I returned to MPS-ECAS as a back-office employee. The people are simply too much fun and the world of ornamental horticulture is so innovative that it kept drawing me back. Shortly afterwards, I started working at MPS as Coordinator Netherlands.
During the final year of my Environmental Sciences degree, I joined MPS for an internship. The internship worked out so well for both sides that I was able to stay afterwards. It felt like a natural next step, because I immediately felt at home here and was given the opportunity to continue developing myself.My work is very varied. I work on different projects and products, carry out research and analyses and contribute to practical solutions. I also manage various systems, support customers with complex technical questions and work with external parties. It is precisely this combination that makes my work interesting and ensures that no two weeks are the same.
I first joined MPS through a friend who worked in MPS’s student team. I continued working here while studying Commercial Economics, and at the end of my studies, in 2004, MPS asked if I wanted to join the organisation permanently. It seemed like a great opportunity, and more than twenty years later, I am still here.No two days are the same, and that is exactly what makes my work so enjoyable. A large part of my week consists of project meetings and translating needs from within the organisation into practical solutions. Thursday afternoon is a regular fixture, which I set aside with a colleague to make MPS 1% better every week. For example, we experiment with AI, build prototypes, improve processes or develop new ideas. The goal is always to work smarter and create more value for colleagues, customers and the organisation.